JOB 1

POSITION  :   Applications Engineer Systems  – (Vacancy filled)

LOCATION :   Delhi

The Applications Engineer is responsible to provide high-level, advanced, technical training and support to customers, including integrators/technicians,  Works closely with  Sales, and Marketing. This position is based in Delhi.

Responsibilities

  • Provides advanced technical support for complex Sun Infonet product range that involve software, firmware, networking, comprehensive wireless, Speaker Management and other sophisticated capabilities.
  • Develops and conducts trainings for  customers for assigned product lines using appropriate means (e.g. offline and onsite training & certification, webinar, etc.).
  • General Technical Customer Support (e.g. quotations) via Sales Team
  • Provides technical assistance in the design/integration of customer applications relating to complex audio and A/V systems.
  • Resolves advanced application and customer application issues, including performing follow-up technical support,.
  • Supports the Marketing team with technical information for marketing materials.
  • Provides input on product improvements and modifications based on customer requirements.
  • Reviews new products for proper use with other products, including performing field tests on new products to gain familiarity and working knowledge.
  • Supports  trade shows as booth staff.

Requirements

  • Academic degree in related area is required or equivalent work of minimum 8-10 year’s experience.
  • As a self-confident personality, you enjoy conducting trainings and presentations live and virtual.
  • You have experience with the planning and execution of audio projects.
  • A strong technical/product background with emphasis on AV applications, as well as good understanding of audio network protocols distinguishes you.
  • You are familiar with Microsoft Office, CAD applications.
  • Functional spoken and written English language skills are required.
  • Communication skills, creativity, and a strong commitment to the responsibilities and goals are an advantage.
  • Ability and willingness to travel.

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    JOB 2

    POSITION        :           PRE SALES MANAGER  – (Vacancy filled)

    LOCATION       :          Delhi

    The Projects Manager should have Degree/Diploma in telecommunications,electronics and instrumentation or computer science or in computer/ networking having 5-10 years of relevant experience in Project implementation and execution in Telecom, Office automation, IT or AV industry.

    Responsibilities

    • Responsible for identifying ,designing & Executing Audio Video Projects that Involves Integration of Microphones / Speakers / Conference Systems etc;
    • Should  have worked closely with Audio Consultants / sound engrr etc and should have been able to Coordinate, implement and assist in developing projects related to Auditorium / Conference Halls etc;
    • Should have Worked closely with agencies in various projects such as Security Product suppliers , Project Managers , Contractors etc;
    • Should be able to make specifications / tenders etc;
    • Should be able to make complete Project reports. A showcase of the same during Interview is must.
    • Should be a competent marketing Manager with knowledge to Audio Products like Microphones / Speakers / Amplifiers / Audio Mixers etc.

    Requirements

    • Bachelor degree or equivalent, preferably in electronics or related disciplines;
    • 3-4 years of working experience in marketing with specialization on Projects;
    • Contacts with Audio Consultants a must;
    • Excellent multi-tasking and proactive problem solving skills;
    • Self-discipline, well-organized and good initiative;
    • Strong command of spoken and written English is a must.

    JOB 3

    POSITION         :           SERVICE HEAD  

    LOCATION        :          Delhi

    The Service head manages service department team members. Provides the highest level of customer service while developing lasting customer relationships.

    Responsibilities

    • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
    • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
    • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
    • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
    • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
    • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
    • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
    • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

    Requirements

    • Previous Service Experience, Comprehensive Industry Knowledge, Management
    • Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication,
    • Self-Motivated, Troubleshooting, Creative Problem-Solving, Degree in Business or Administration

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